Before purchase
A customer may request cancellation before Droppu buys the item. Any refund is based on funds actually received and costs already incurred.
After purchase
Seller return rules, domestic freight and marketplace deductions may apply. Droppu will request a return where practical but cannot guarantee that a seller accepts it.
After warehouse arrival
Inspection problems should be raised through the order page before approving international shipment. Return freight, repacking, storage or other verified costs may be deducted where applicable.
After international dispatch
Cancellation is normally unavailable once a parcel has been handed to the delivery route. Loss, damage and delay claims depend on route evidence and the final shipping terms.
Processing
Final refund timing, original-payment-method rules, non-refundable charges and claim deadlines must be confirmed with the selected payment provider before payment services are enabled.