Droppu help Start with the real question
Clear answers before
you approve the order.
Learn how product verification, China warehouse handling, QC evidence, consolidation and international shipping fit together.
Shopping-agent and shipping questions
Answers describe the workflow, not a promise that every seller, product or shipping route will be available.
01Can I buy from Taobao if I do not read Chinese?
Send the exact public product link, intended SKU, quantity and destination. Droppu can manually confirm the product details and seller terms before you approve a purchase.
02How does a 1688 sourcing request work?
Include the listing, quantity, variants, acceptable minimum order, packaging needs and whether you want us to ask about samples or quantity pricing. Any seller response must be verified for that request.
03Is Droppu a freight forwarder or shopping agent?
The workflow covers shopping-agent tasks before purchase and parcel-forwarding tasks after warehouse receipt. Some customers need both; others may only need part of the process.
04Are product price and stock live?
No. A submitted link begins a manual review. Price, availability, domestic shipping and seller conditions stay pending until verified.
05What do basic QC photos prove?
They show visible parcel or product details at the time of inspection. They are not laboratory testing, a full functional test or a guarantee of authenticity.
06Can parcels from different sellers be consolidated?
Eligible parcels can be considered for consolidation after warehouse receipt. Product restrictions, timing, carton size and volumetric weight determine whether combining them is useful.
07How is international shipping estimated?
The calculator uses destination, product category, actual weight and dimensions. Route rules may use chargeable weight, normally based on the higher applicable actual or volumetric weight.
08Are customs duties included?
Not automatically. Duties, taxes, customs decisions and destination charges depend on local rules and the shipment unless a verified quote explicitly includes a specific line.
09Can batteries, liquids or branded goods ship?
They require manual review. A specialist route may accept some items, while another route or destination may reject them.
10How do I ask for help with an existing order?
Sign in, open the order and use its private message area. This keeps the question, response and related evidence attached to the correct order.
Keep support attached to the order.
Private messages are safer and more useful than a public comment because the agent can see the quote, SKU, status and inspection evidence together.
Start a quote